Internet connection is broken. What do you need to do?

If your Internet connection is broken, read the simple and clear instructions on how to find and fix your problem.

Start with the easiest solution

1. Turn the connection off and on again

Disconnect and reconnect the Internet on the device and check again.
Break and reconnect to a specific network (for example, a specific Wi-Fi network)
Reboot the device. If several devices are connected for your network (for example, a modem and a laptop), reboot all the devices.
If the reboot did not help, try the advanced reboot option – turn it off, wait at least 30 seconds and turn it on again.

2.Wait until the devices to cool down.

Sometimes, the cause of a disconnected connection is the device overheating (it is common issue with routers and modems), it is necessary to turn off the device for about 30 minutes and allow it to cool down.
If after the device has cooled down, the Internet began to work again, then you should think about additional cooling of the device. For example, using a fan.

3. Have you paid for the service?

While the devices are cooling down, remember – did you pay for the service? Maybe you need to pay the bill.
Limited internet

4. Check for cable problems

If you connect using a cable, it is recommended that in parallel with turning the device off and then on again, disconnect and then connect the Internet cable (with an interval of 30 seconds). This can have an effect if the cable is damaged, which can cause a short-circuit of the wires to each other.
**Important! When connecting the cable to the router, make sure that you select the correct connector jack.

5. Check the battery charge level

If your device has a low charge, the power saving mode may be automatically turned on by system settings, and the Internet connection will be turn off on the device.
*Even if you did not activate this function, it could be activated automatically, for example, when updating the system.

What does it mean “no internet” and how is it manifested?

To solve the problem, it is necessary to determine what exactly it consists of. Choose your situation from the list below:

  • Internet is completely absent on all devices
  • There is no Internet on one device, but the Internet is on other devices connected to the same network.
  • Internet is only available when connecting the device via one of the channels, for example: Wi-Fi, cable, mobile Internet, but there is no Internet when connecting in another way.
  • There is no access to websites, but there is access to instant messengers (Skype, Viber, WhatsApp, Telegram) or vice versa.
  • There is no access to any specific web resources, for example, social networks.
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How to install Telegram on Windows 10

If you have already appreciated the convenience of using the Telegram messenger on your smartphone, then it’s time to start installing this application on your computer. All your correspondence and data will be synchronized. To install Telegram to a computer or laptop with Windows 10, open Telegram official page in your browser At the bottom of the page, find the Telegram Desktop section.

How to Install Telegram on Android device

Telegram is a convenient messenger with a high level of data protection. Therefore, it will be useful on your smartphone and tablet. To install Telegram on a smartphone or tablet with Android, open Play Store. Enter “Telegram” in the search bar. Click the search button. Next to the application, click the “Install” button. Wait until the download and installation is complete.

How to Install WhatsApp on Windows 10

You can install WhatsApp on a computer or laptop only if you have previously installed WhatsApp on your smartphone or tablet and your phone number is already confirmed for this service. Open the WhatsApp official page in your browser and go to the download page. To start downloading WhatsApp, click Download button Wait until the download is complete and start the package installation by clicking on the program name in the download folder.

How to install WhatsApp on Android

WhatsApp is a very popular messenger in the USA and Europe, so you most likely want to use it on your Android phone. To download and install WhatsApp on Android, follow our instructions. Open Play Store on your smartphone or tablet. Enter whatsapp in the search bar and click “Search”. Click the “Install” button next to the application picture.

How to install Viber on Windows 10

Before installation Viber on a computer with Windows 10, you have to download and install it on your smartphone. After Viber is installed and configured on your smartphone, you can install the desktop application. Open your favorite browser on your computer or laptop and open the official Viber website Click download link. On the download page, select Viber for Windows. Click “Download for Windows” button.

How to install Viber on Android smartphone or tablet

Your smartphone need to be connected to the Internet. It is better to use a wi-fi connection, to save traffic. Open the Play Store app on your smartphone. Enter “Viber” in the search bar and click “” at the bottom of the screen. Click “Install” Wait for the complete installation. After installation, your smartphone will automatically check the application for security.

How to install Skype on Ubuntu

In our guide, we'll show how to install Skype on Ubuntu in the easiest and fastest way. Also, such an installation will be relevant not only for Ubuntu, but also for other distributives, such as Debian or Linux Mint. Open skype official page in your browser and click “Download Skype” link. On the download page, select "Get Skype for Linux DEB". Click "

How to install classic Skype on Windows 10 bypassing Microsoft Store

To download and install the old (classic) Skype on Windows 10, open your favorite browser and visit the official Skype website If you see a pop-up window with a proposition to download Skype from the Microsoft store, close it and open the “Downloads” link from the site top menu. Click "Get Skype for Windows" Click "Get Skype for Windows"

How to install Skype on Windows 10

The Windows 10 operating system comes with a package of pre-installed programs, including Skype. So, if you installed Windows 10 on your computer or laptop, just open Skype and use it by logging in to your account with your username and password. If you previously uninstalled Skype from Windows 10, then there are several ways to install Skype on Windows 10. We will consider the easiest way – installing Skype through the Windows store. It is free, fast and should not cause problems.

How to completely remove Skype from Windows 10

Windows 10 become more comfortable for users, more beautiful and more functional. To get it Windows 10 developers included into operating system some MicroSoft applications such as weather, calendar, Skype, personal assistant Cortana, Xbox management applications, maps, MicroSoft Store and much more. Pre-installed applications cannot be removed simply as we did in previous Windows versions. The developers decided: the more applications – the better. But if there are people among you, who don’t want to use the new features and want to remove some pre-installed unnecessary applications, we can tell how to do this Some built-in applications cannot be removed, but you can disable them and remove from the program list.

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